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Policies



Return Policy

If you are unsatisfied with the product in any way we do accept returns under the following return policy guidelines:

  • All returns will need to be authorized by us prior to return shipment. For authorization, please click here to email authorization request.
  • Returns must be received by us within 30 days of purchase.
  • All items must be returned in original, unopened packaging and will incur a 20% restocking fee.
  • Assembled products are not eligible for return.
  • The customer is responsible for setting up all return shipments.
  • Any returned product which is deemed un-sellable will not receive credit.
  • When the returned item(s) are received, the value of the returned items minus applicable restocking fees and shipping fees will be credited back once our Returns Department has completed processing the request (usually within 2 weeks). If the original shipment received free shipping, the credit will be issued minus the actual shipping charges paid by Noble Craft Cabinetry.
  • We cannot accept returns on any pieces of trim (this includes all types of moulding, toe kick, plywood panels, and etc.).

 


 

Privacy Policy

  • All customer information is confidential and will not be sold.
  • Your personally identifiable information may be used by us for all legal purposes, which may include, but are not limited to; responding to your requests, processing your transactions, notifying you of new products or product-related news, and for administrative purposes such as conducting incentive programs or tracking which parts of the site are of interest to you.
  • Noble Craft Cabinetry reserves the right to use your information to collect on an unpaid order or improper billing information.
  • Noble Craft Cabinetry will not sell your information to any third party vendor and will not contact you for any other purpose than completion and processing of your order.
  • This website offers a feature that allows you to submit a customer testimonial within the website. By using this feature, you warrant that we are entitled to and allowed to use this information on our website and other promotional pieces to promote the customer satisfaction of our services.

 

 

 

Shipping Infomation

All in-stock orders will follow a standard lead time of up to 2 business days, plus freight transit time. This lead time may be extended in the event of any revisions to the original order by the customer or backordered items. Once your order leaves our warehouse, you will receive an email containing tracking information for your shipment. The freight company will call 24 hours in advance to schedule your delivery appointment and ensure that someone is available to accept the shipment. We recommend the buyer does not schedule installation until product is received.

Upon product delivery, please do the following:

  • Please inspect the shipment immediately. Photos are not required, but are recommended for your personal records and safety in the rare event that a freight claim needs to be filed.
  • Make a notation of any damage and/or shortages on the delivery receipt with a representative from the carrier present before accepting the order, but do not refuse the order. If the order is refused, the buyer will be responsible for applicable freight charges to and from the destination.
  • Please note finished plywood panels or skins may be packaged on the bottom of the pallet under cardboard for the best protection. Do NOT mistake this for packing materials.
  • If you ordered any trim, please be aware that it might be coming as a “loose”, separately packaged carton.
  • Please sign for pallet count and loose piece count.
  • The freight carrier has acknowledged the receipt of the shipment from our facilities as being in good condition. By your acceptance of the shipment from the carrier on the delivery receipt, you acknowledge that the product has been delivered in good condition. We cannot be held responsible for loss or damage if you give the carrier a clean and clear receipt.
  • Damaged or defective product must NOT be assembled or installed. Assembly or installation equates to buyer’s acceptance of the item.

Claims Instructions:

  • Damaged or defective product must NOT be assembled or installed. Assembly or installation equates to buyer’s acceptance of the item.
  • Visible freight damage and/or shortage: Claims can be made only when it is indicated on the delivery receipt at the time of delivery. The claim must then be reported by email to us by submitting a claim ticket through our website. No claims will be allowed without the proper paperwork signed by the customer and the transportation company. Pictures are required to file a claim.
  • Concealed Damage: Any concealed damage (damage found after opening packages) claims must be noted immediately upon unpacking cabinets. Once the cabinets are assembled in any way, we cannot replace damaged cabinets. Claims must be made within ONE WEEK OF PRODUCT DELIVERY. If the claim is approved, only the piece damaged will be replaced. Refunds will not be given for damaged product.
  • If there is a mistake with your order, please email our Order department with your order number, buyer’s name, shipping address and a brief description of the mistake. We will respond with a confirmation email and we will proceed to remedy the error as soon as possible.
  • Please refer to our warranty for additional information regarding claims.

 


 

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