Returns, Refunds, and Exchanges

  • All returns, refunds, and exchanges are subject to a 25% restocking fee and return shipping charges.
  • If there is any damage upon delivery, notify the delivery driver of the damage and request that he/she makes a note of the damage on the delivery receipt. All damaged items will need to be accepted by the customer. Please do not reject any items.
  • If the product is being returned due to damage during shipping these fees are waived. This damage must be reported with in 5 days from receipt of the product and must be documented with photographs and noted on the delivery receipt.
  • If cabinets have been assembled returns will not be accepted.
  • Products that have incurred damage due to user error are replaced at the customers expense and will not be refunded or discounted under any circumstances.
  • If cabinets have a manufacturer defect Nobel Craft Cabinetry will only replace the parts that are defective and will not accept returns.
  • All returns will need to be authorized by Nobel Craft Cabinetry prior to return shipment. For authorization please click here to send us an email request. Returns will not be accepted without prior authorization.
  • Returns must be received by us within 15 days from date of purchase.
  • The customer is responsible for setting up all return shipments and the applicable fees.
  • We cannot accept returns on any pieces of trim (this includes all types of moulding, toe kick, and all plywood panels).
  • We will not process any returns if the product returned is missing or incomplete from the original shipment.
  • If for any reason there is an open balance or a balance is owed, the customer is obligated to pay this balance within 3 business days. 
  • Should the balance not be corrected, Nobel Craft Cabinetry has the right to hire third party collections agencies or take legal action which will be paid in full by the customer.
  • The customer will be liable for collection fees, attorney fees, banking fees, etc.
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